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Service2Facilities

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Service2Facilities is a customer service solution organization developed through collaboration between Student Life, Facilities Operations and Development and The Ohio State University Wexner Medical Center.  Service2Facilities maintains a 7 day/24 hour operation for the OSU community in order to support the University and its academic mission. Our employees are customer service experts who are professional, helpful, courteous, and service-minded. We strive to be recognized as supportive of customers' interests and responsive to their needs.

When to request our services

You can contact us at 614-292-HELP(4357). For non-emergency requests, please complete the following online service request. We attempt to respond to all service requests within 1 business day.

For emergency, urgent, or life safety issues or to report an immediate facilities safety concern please contact 2-HELP (292-4357), and a representative will assist you immediately. Please note, if it is a serious medical situation, please dial 911.  

Emergency Requests (When to call 2-HELP)

  • A situation in which the health and well-being of the campus community is jeopardized.
  • Any interruptions in utility service to one or more facilities, including electrical, gas and/or water.
  • Any occurrence where there has been fire or explosion that could cause physical injuries, death or property damage.
  • Any situation which could result in damage of physical property.
  • Request elevator service
  • Missing or lost keys in conjunction with missing or lost identification
  • Emergency pest control
  • Unsecure building or room
  • To report immediate facility safety concern

Instructions for calling Service2Facilities

  • Call 2-HELP or use the online request system for non-emergency issues.
  • When calling 2-HELP, you will be asked for the following information:
  • "name.#" (your OSU internet username, or email address)
  • First and last name
  • Phone number
  • Alternate number (cell phone if available)
  • Building name
  • Room number (detailed description of where the problem is-landmarks, near room XXX)
  • Caller's location if technician has any questions for customer
  • Is the location secure? Will we need to come between specific hours to gain access?
  • Is there a secondary problem caused by the initial issue?
  • Is there any damage to the building (if the fire department responded)?
  • Has anyone else responded (police, fire, security services, custodial, maintenance)?
  • Can you move items in the space to avoid damage?

Key Facts

  • Service2Facilities receives and expedites thousands of customer service requests each year.
  • We monitor and respond to various alarms (University Lab Animal Research (ULAR), fire and door alarms for Student Life, building environmental alarms.)
  • We support over 800 buildings on campus. This includes the academic and residential areas of campus.
  • Manage the integrated work management system for Student Life including support and configuration.
  • Maintain the Customer Service Request Site
  • Maintain our integrated work management system
  • Answer elevator phones for Student Life and Facilities Operations and Developement

 

Questions? Contact Dan Hausman at hausman.10@osu.edu

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